FAQ
Shipping Questions:
Do you offer free shipping?
We offer free UPS Ground or USPS Priority Mail shipping for any order over $100 shipped within the United States. We also offer free UPS 2nd Day Air shipping within the USA for orders over $5,000. Orders under $100 can be shipped via USPS Priority Mail for $7.95, or a variety of expedited options discussed below.
What shipping options do you offer within the United States?
In addition to UPS Ground, we offer a variety of expedited services for an additional cost including: UPS 3-Day Select, UPS 2nd Day Air, UPS Next Day Air, UPS Next Day Air Early AM, and UPS Next Day Air Saturday Delivery. USPS Priority Mail is also offered. Cost for shipping is calculated based on items ordered and delivery location.
Do you ship internationally?
We do offer international shipping via UPS Express Saver to most international locations. Please note that international purchasers are required to pay any import duties, taxes, and fees that may be associated with the shipment, in addition to the cost of shipping. We are unable to declare items as a “gift” and include a copy of the actual purchase invoice for customs purposes.
Payment:
When do you collect payment for an order?
When you place an order on our website, your credit card or PayPal account is authorized for the total amount of the order. This authorization is temporary and will clear your credit card in 5-7 business days. It takes 30 days for a PayPal authorization to clear. Your credit card or PayPal account are not permanently charged until your order is shipped.
What payment types do you accept?
We accept Visa, Mastercard, American Express, and Discover credit cards, PayPal, wire transfer, cash, and cashier's checks.
Trade-Ins
Do you accept trade ins of used equipment?
Yes, we happily accept a wide variety of Leica equipment on trade-in for other items, either new or used. We offer 80% of current fair market value towards the purchase of an item.
What is the procedure for trade ins?
To trade-in an item or items towards a purchase, please fill out our convenient Online Trade-In Form to get a fair and accurate estimate for your gear. We do our best to make the trade-in process as straightforward and transparent as possible. Once we have established a fair market value based on a variety of criteria, the items can be sent to us for final confirmation of their condition. Upon receipt of the trade-in items, we can then send out the purchased item. Please call us at 305-921-4433 or email us at info@leicastoremiami.com with questions.
Do you purchase used equipment?
We purchase select items outright, and offer 70% of market value for purchasing. Payment is made promptly via check once the items are received and condition is verified. Contact us to find out more about your specific items.
Return Policy
What is your return policy?
We accept returns within 7 days of purchase (or delivery date if an item is shipped) for a full refund, and 14 days for store credit. Please note that items and packaging must be returned in the same condition in which they were purchased and all warranties and software must be unregistered to receive a full refund. A restocking fee may be applied if the return does not meet the above criteria. Any camera or lens with a factory seal that is broken is subject to a restocking fee of 15%.
Ordering
What is your pre-order policy?
Sometimes items may not be available for immediate purchase due to a high demand/low supply situation. In this case, we accept pre-orders to allow you the opportunity to purchase one of these items. No deposit or prepayment is required. If an unavailable item is ordered off of our website, you will not be charged until the item actually ships. Alternatively, a pre-order can be placed by calling or emailing us and requesting that your information be placed on the appropriate waiting list. Orders are filled in date order only.
Can I place an order for an item that is out of stock?
Yes, you can place an order for an out-of-stock item and it is considered a pre-order. You will not be charged for the item until it ships. A temporary authorization is placed on your credit card or PayPal account when the order is initially placed.
Can I come to your store to make a purchase?
Yes, in addition to our mail-order services, we have a retail location conveniently located on Miracle Mile in Coral Gables, Florida. Our hours are 10am-6pm Monday-Saturday. We are closed on Sunday. We have a full range of demo inventory available for walk-in customers.
About Leica Store Miami
What are your hours?
Our hours are 10am-6pm Monday-Friday. To visit us on Saturday, please call beforehand. We are closed on Sunday.
Do you only sell online?
In addition to ordering off our website or calling us, we have a retail location located at 372 Miracle Mile in Coral Gables, Florida.
Do you sell used equipment?
We have an extensive inventory of used equipment that changes daily. If you are looking for something specific, feel free to contact us.
Do you offer a warranty on your used equipment?
All of our used equipment includes at minimum a 30 day defect-free guarantee. In addition, some items include additional coverage such as a Leica certified pre-owned warranty, a warranty from a recent service at Leica, or a warranty from a third-party service facility such as DAG camera.